Data Deletion Instructions

Bogas Solutions LLC ("Bogas", "we") operates business messaging integrations that connect a business's own WhatsApp Business, Instagram, and Facebook Messenger accounts to that business's Bogas workspace. When you message one of these businesses, we process your message on the business's behalf so it can reply and keep your conversation history. This page explains how to have that data deleted. It complements our Privacy Policy.

What data this covers

The messaging data we may hold about you includes: the messages you sent to a connected business, any attachments, your platform-scoped user ID and public profile name, your phone number (for WhatsApp), and message timestamps. We do not receive or store your Meta account password.

How to request deletion

If you are a customer who messaged a business

1. Send an email to security@bogassolutions.com with the subject "Data deletion request".
2. Tell us which business you messaged and the phone number or account handle you messaged from, so we can locate your records.
3. We will verify the request, delete your messaging data from our production systems, and confirm by email within 30 days. Backups that may still contain the data are overwritten on their normal rotation cycle.

You can also stop a conversation at any time directly in the messaging app, for example by blocking the business's account or replying "stop".

If you are a Bogas tenant (business) administrator

You can disconnect a connected WhatsApp, Instagram, or Facebook Messenger account from your Bogas workspace at any time, which immediately revokes our access at Meta. To delete stored conversation data for your workspace, write to security@bogassolutions.com from your account email and we will process it within 30 days.

Deletion callback

Where Meta sends us an automated data deletion signal for a user, we honor it and remove the corresponding messaging data on the same 30-day timeline described above.